Introduction
This Privacy Policy explains how My99Exch (“we,” “us,” or “our”) collects, uses, stores, and protects information from users of our services. By using our website and WhatsApp-based services, you agree to the practices described in this policy.
We are committed to protecting your privacy and handling your data responsibly. This policy applies to all interactions you have with our website (my99exchvip.com) and our WhatsApp support services.
Information We Collect
Information You Provide: When you contact us through WhatsApp to request a 99 Exchange ID, we collect your WhatsApp phone number and any information you voluntarily share in the conversation, such as your preferred deposit amount and payment method.
Payment Information: We receive payment confirmations (UPI transaction IDs, bank transfer references) to verify deposits. We do not store your bank account numbers, UPI PINs, or payment app credentials.
Automatically Collected Information: When you visit our website, we may collect standard web analytics data including your IP address, browser type, device type, pages visited, and time spent on the site. This data is collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your 99 Exchange account
- To process deposits and withdrawals
- To provide customer support and respond to your queries
- To send you important updates about your account or our services
- To improve our website and user experience
- To detect and prevent fraud or unauthorized activity
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is used exclusively for the purposes listed above.
Data Storage and Security
We implement reasonable security measures to protect your information against unauthorized access, alteration, or destruction. WhatsApp conversations are protected by end-to-end encryption provided by the WhatsApp platform.
We retain your information only for as long as necessary to provide our services and comply with legal obligations. If you request deletion of your data, we will remove it from our active systems within a reasonable timeframe.
Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.
Types of cookies we may use include:
- Essential cookies: Required for basic website functionality such as page navigation and form submission
- Analytics cookies: Help us understand how visitors interact with our website, which pages are most visited, and where traffic comes from
- Preference cookies: Remember your settings and preferences for future visits
You can manage or delete cookies through your browser settings at any time. Most browsers allow you to refuse cookies or alert you when a cookie is being set. Please note that some website features may not function properly if cookies are disabled.
Third-Party Links
Our website may contain links to external websites or platforms. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing the privacy policies of any external site you visit.
Third-party services we may interact with include payment processors (for transaction verification), analytics services (for website performance monitoring), and the 99 Exchange platform itself. Each of these services has its own privacy policy governing data handling.
Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the information we hold about you
- Correction: You can ask us to correct any inaccurate information
- Deletion: You can request that we delete your personal data from our systems
- Restriction: You can ask us to limit how we use your data
To exercise any of these rights, contact us through our WhatsApp support line. We will respond to your request within a reasonable timeframe.
Children’s Privacy
Our services are intended for users who are 18 years of age or older. We do not knowingly collect information from individuals under 18. If we learn that we have collected data from a minor, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us through our WhatsApp support line available on this website.
This policy was last updated in February 2026.